FAQ
Welcome to Glamazou's FAQ page! We’re here to answer any questions you may have about our products, orders, and services. If you don’t find what you’re looking for, feel free to contact us at support@glamazou.com.
1. Do you offer international shipping?
Yes, we offer international shipping! For more details on shipping times and rates, please check out our Shipping Policy.
2. How long will my order take to arrive?
Delivery times depend on your location and the shipping option chosen:
- Standard Shipping (U.S. & Canada): 5-7 business days
- Express Shipping (U.S. & Canada): 3-5 business days
- International Standard Shipping: 7-10 business days
- International Express Shipping: 5-7 business days
Please allow 1-3 business days for order processing.
3. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order via our tracking portal or directly through the shipping carrier’s website.
4. What is your return policy?
We want you to love your purchase! If you’re not satisfied, we accept returns within 30 days of delivery. Items must be unused, unopened, and in their original packaging. For more details, visit our Returns & Refunds Policy.
5. Do you offer exchanges?
At this time, we do not offer exchanges. If you’d like a different product or variant, we recommend returning the item for a refund and placing a new order.
6. What if my product arrives damaged?
If your product arrives damaged, please send us a photo or video of the damage along with your order number to support@glamazou.com, and we’ll arrange a replacement or refund.
7. Are your beauty products cruelty-free?
We take pride in offering a selection of cruelty-free and vegan products. Please check the product description for details on individual items.
8. How do I choose the right shade for makeup products?
We offer detailed product descriptions and shade guides to help you choose the perfect match for your skin tone. If you're still unsure, feel free to reach out to our customer support for assistance.
9. Can I cancel my order after placing it?
Orders can be canceled within 24 hours of placing them. After 24 hours, we begin processing, and the order cannot be canceled. If you need assistance, please contact us at support@glamazou.com as soon as possible.
10. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to stay updated on the latest promotions, new arrivals, and exclusive discounts.